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Team Leader – Collections Cape Town (Goodwood)

Reference: AFRCSTL

Job location: South Africa: City of Cape Town Metro - Goodwood

Job Type: Permanent

Team Leader – Collections Cape Town (Goodwood)

A prestigious financial institution is looking for a Collections Team Leader to join their rapidly expanding company.  The main area of focus will be to constructively manage a team of 12 Collection Agents.


  • Matric essential

  • Ability to work shifts as per business requirements

  • Minimum 2 years recent Collections Team Leader experience in a Financial Call Centre environment is essential

  • Understanding of Vision Plus would be advantageous

  • Previous inbound experience would be advantageous

  • Credit clear

  • No criminal records

Key responsibilities and competencies:

  • Achieve set goals with team members covering performance, quality and development areas.
  • Focus on career and skills development of team members
  • Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
  • Manage and maintain focused and highly motivated team members.
  • Coach and develop team into a high performance culture
  • Manage staffing needs, productivity and quality
  • Manage employees by ensuring continuous communication, feedback, motivation and company behaviors are being lived
  • Accurate Reporting
  • Ensure company policies and procedures are communicated to the team
  • Ensure that daily/monthly Collections targets are met
  • You must have excellent communication skills verbal and written
  • You must have strong leadership skills
  • You must be Collections orientated
  • Good planning and organising skills
  • Building and maintaining relationships
  • You must be able to motivate
  • You must be able to mentor and develop team for high performance
  • You must be able to cope well under pressure and setbacks.
  • You must have a strong drive and perseverance
  • You must have strong attention to detail.

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South Africa ZA
Goodwood, Cape Town
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25.06.2015 (971 days ago)
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