Post No: PS 83 Applications Closing: 24 July 2015
Post Title: Client Service Officer (various posts)
Directorate: Communications, WCED Client Services, Head Office, Cape Town.
Remuneration: R 195 177 – R 229 914 per annum plus benefits (Salary Level 7)
To provide a professional and efficient service to WCED clients, in the WCED Client Service Walk-in and Call centres.
► An appropriate recognised degree or an equivalent qualification plus a minimum of at least 3 years relevant experience or Senior Certificate with a minimum of at least 6 years of relevant experience
► Knowledge of PERSAL
► Excellent communication skills in at least two of the official languages of the Western Cape Province.
► Experience in public service and/or education environment with specific reference to applicable employment, conditions of service legislation, finance and client service
► Proven communication skills in at least two official languages of the Western Cape
The key performance areas include:
► Attend to queries from WCED clients; answer clients’questions, and question clients to obtain a full understanding of the information required
► Refer queries to back-office support where further research is required
► Log all queries using relevant systems
► Monitor referred queries to facilitate timely responses
► Provide quality customer service on every query
► Communicate clearly and effectively with clients and colleagues
► Manage lengths of visits and calls
► Recognise and manage assertive customers; promote teamwork and client service success
► Organise and prioritise duties
► Contribute to on-going systems Development
► Develop personal client service knowledge and skills
► Attend relevant training programmes
► Work shifts according to schedule (schedule covers 07h30 to 17h00)
► Assist Communication Directorate as required.
► Good knowledge of employee benefits and salary policies of provincial government
► Polite, reliable, self-motivated and good interpersonal skills
► Good customer service skills
► Professional client service manner
► Active listener with analytical skills
► Commitment to ongoing knowledge and skills development
► Good written communication and documentation skills
► Computer literacy
► Commitment to success in client service.
► Ability to work under pressure
► Ability to work in a team.
Enquiries: Mr AM Attwell (021) 467-2531 or Ms N Makosana (021) 467-2825
Only applicants within the Western Cape Education Department will be considered for this post.
ALL APPLICATIONS MUST BE ON THE Z-83 FORM
Please Forward Your Application(s) To:
Western Cape Education Department
Recruitment and Selection Centre
Private Bag X 9183
Or HAND DELIVER to:
The WCED CLIENT SERVICES
Grand Central Towers,
And Place in the Post Box Marked: PUBLIC SERVICES STAFF